24/7
Support for international market
Project showcase
AI Assistant for EdTech
30% sales increase through transforming a knowledge base into a guided support tool. As part of a strategic partnership with a leading British educational platform, we developed and integrated an intelligent AI assistant. Our team transformed a static knowledge base into a dynamic tool that independently guides students from their first question to successful payment.
About the client
General overview
Before our solution, communication with prospective students was handled manually. Managers processed hundreds of repetitive requests, and student support was limited to the team's working hours. This created a bottleneck, slowed the path to purchase, and led to customer loss.
1,500+
Active students monthly
10+
In-depth learning programs
Challenges
Project goals
User experience
Transform the complex course selection process and chat waiting times into an instant, personalized experience. Create a seamless environment where students get answers to any question — from first click to graduation.
Business vision
Build an intelligent 'guide' that understands question context, reduces pre-purchase anxiety, and provides 24/7 support. This enabled a 30% reduction in churn, sales growth, and minimized student 'burnout' risk.
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What we did
Our solutions
We started with deep analysis of the student journey: user interviews and sales funnel audits helped identify the points where people were losing interest.
Learning optimization
Modern AI integrations
Transformation
Intelligent knowledge base
Smart 24/7 support
Complete digital transformation and process automation that brought the client to a new level of scaling. AI instantly finds answers to any query, while personalized support operates within the learning dashboard.
Founder of Educational Platform (UK)
DoBroIT transformed our static knowledge base into a dynamic 24/7 support tool.
Before integrating the DoBroIT AI assistant, we were losing a significant number of prospective students during the course selection phase due to response delays. The team transformed our static knowledge base into a dynamic 24/7 support tool. This allowed us not only to automate communication for the international market but also to reduce student churn by 30%. Every student now receives personalized, real-time support, which directly translates into sales growth.
Summary
Conclusions
Analysis & strategy
Transformed information arrays into a dynamic system where AI instantly finds answers to any query. Deep student journey analysis revealed interest drop-off points.
Dynamic support
Implemented a personalized support system within the learning dashboard. Smart 24/7 guidance reduces anxiety and accelerates decision-making.
Automation & scaling
Integrated AI into the sales funnel for automatic objection handling. 30% churn reduction and team resource liberation for strategic tasks.
Contact us
Get in touch with DoBroIT
